Network Management

Networks are the backbone of your IT infrastructure and all devices depend on it so network speed, security and reliability should be your highest considerations.

We start by performing network assessments that check for speed, bottlenecks and security issues then we procatively optimize and configure everything to match your business needs and performance expectations.

Network design, optimization and management is always included in our managed services packages but can be utilized as a stand-alone service, as needed. We have expertise in the following...

  • Network design, configuration, installation and repair
  • Business grade security and monitoring
  • Powerfull enterprise grade WiFi solutions
  • Network cabling
  • VOIP phone systems
  • IP cameras and surveillance and more...

Server Management

Whether you have one server or several dozen, it doesn't make a difference - servers need constant management.

We start with 24/7/365 proactive hardware, firmware and software monitoring that includes over 2000 alerts and notifications.

Microsoft now pushes a monthly cumulative roll-up patch, which while necessary - can be problematic. So to resolve any issues and mitigate risk, we perform delayed, scheduled patch installation during off-hours using only tested white-listed Microsoft patches. Just one of many proactive services we include in our server management options.

Finally we have skilled technicians that work on your servers around the clock at all times of the night and day to keep it working at its best - and because of our scale, we can keep prices reasonable. We manage the following server OS types...

  • Microsoft Server 2008 and newer
  • Linux - Red Hat Enterprise Linux 6, 7 or later, Ubuntu 8.04 or later, SUSE Linux Enterprise (11, 12), OpenSUSE Leap 42.3, CentOS (6, 7) and Fedora release 18, 17, and 16

If you need assistance, call us at 757-500-5054. Not sure what you should expect to pay for IT services in Hampton Roads?   Want a FREE assessment and estimate?  Then click the button below for quick assistance.

Managed IT Services

What you should expect from your IT Support Partner

Managed service packages are like having an IT department but for a small fixed fee- an amount that is much less than you might expect. Managed services is a full-service option that includes automation tools, security and backup solutions, proactive monitoring and management and a friendly willing help-desk ready to assist you or your staff at a moments notice.

If you have an IT provider or are comparing IT support companies then use the following as benchmarks for what you should expect. We always provide the following...

  • 60-second Response Time
  • Enterprise-grade Security for endpoints, routers and DNS
  • Bullet-proof Backup Solution
  • Monitoring and Management Automation
  • Onsite and Offsite support, chat, call or email
  • No Long-term Contracts and a 100% Happiness Guarantee

Top 5 reasons to choose EDM Automation

There are big differences in managed service offerings so besides the benchmarks listed previously, here are the top reasons to choose EDM Automation...

  • Top-Ranked Nationally in best practices and client service
  • 24/7 live help-desk
  • Service-level agreements
  • Local and national onsite coverage
  • No risk proposition

So bottom line - never stress again about network failures, as our managed services include round-the-clock monitoring of your computers and network to help prevent problems before they happen.

If you would like more information then click on the button below.

Phone Systems

EDM Automation provides exciting phone service options for small businesses

You don't have to spend more to get big company phone system benefits - we have phones and systems that can give you versatility like you never had it along with high quality voice and an affordable price.

If you are even thinking about making changes in your phone system, give us a chance to show you the new technology and automation that will absolutely change your business forever.

EDM Automation provides the following phone services for businesses:

  • Phone sales and service
  • VOIP systems
  • Planning and consulting
  • Installation
  • Customer portals
  • Call stats, reports and much more

Backup Solutions

Backup is not a preference, it is a necessity

At EDM Automation, we take backups seriously. We include backup appliances and software at no extra cost to make sure the job is done right because we know your data is a necessary part of staying in business.

It is important to include image based backups of important computers and servers and test them as these backups have the operating system, software, drivers, and configurations that in the event of accidental data loss event, will provide the tools for us to recreate the machine quickly.

The final type and extent of a backup solution depends on factors like how long your organization can wait before restoring the data, the cost of downtime and more. We provide useful research and tools to help you make good decisions. Of course, our backup solutions include any or all combinations of the following...

  • Image and file-based backup
  • Real-time mission-critical backups
  • Offsite backups
  • Backup restoration testing
  • Versioned backups
  • Business continuity planning and more

If you do not see any backup appliances or boot keys attached to your server or computers or if you have any doubts about your backup strategy then please consider a free consultation and we can provide you with important insights to backup strategies.

Security Solutions

Its a new day when it comes to computer and network security and anyone who ignores this topic will eventually pay a stiff price. Todays security threats are smarter, more dangerous, and mutate quickly. The consequences of a data breach can include lost credit card and bank information, lost passwords, stolen customer data, expensive compliance violations, identity theft and more.

A more recent and devastating threat encrypts your data immediately using tools and technology stolen from our own NSA and Microsoft. The perpetrators hold your data for ransom and if you do not have a good versioned backup, you may be at their mercy.

Our security solutions are comprehensive and include business-class components and company training. Our programs start with the following...

  • Enterprise-class security solutions with forensics, remediation, and reports
  • Network and server business-class firewalls
  • Software tools and live Monitoring
  • NIST sp 800-171 compliance
  • HIPAA and PCI Compliance
  • FREE vulnerablity testing and reports
  • Employee training

Would you like a FREE network security and performance assessment? If so, just click on the button below and schedule a convenient time or call us to speak to a representative.

Document Technologies

Your information is your most important asset.

We have the tools that can help you release the power of your information.

Electronic Document Management (EDM) starts with Capture, which includes image capture and enhancement, indexing, formatting and quality assurance. Capture documents from scanners, MFP's, attachments, EDI, faxes, or just about from anywhere.

Then its workflow queues that create ways to shorten time frames for important processes. Workflow provides histories, status and reports so that you can lower time and labor costs and get visibility into your business process.

Finally we have document management systems that provide on-premise, cloud or a hybrid secure access to your documents at a moments notice anywhere in the world. Immediate access, regulatory compliance, disaster recovery, audit protection, it's all there.   Here are our document technology services...

If you need assistance, call us at 757-500-5054. Not sure what you need?   Want a FREE consultation?  Then click the button below for quick assistance.