What Makes Us Different
EDM Automation is a full-service business technology partner for businesses of all sizes providing best-of-breed IT solutions at reasonable prices. Our philosphy is “Good ain’t good enough”, we always seek excellence – to exceed our clients’ expectations and deliver a WOW experience. We utilize Continuous Improvement to refine our service offering, and are always asking ourselves “How can we make it better?” As such, we differentiate ourselves from the traditional IT support model by providing at no extra cost, everything! Yes, including, labor, configuration testing training all by our trained solution architects who help you plan and ultimately merge hardware and software into one holistic, perfectly running "get the business done" system.
Here are the top reasons businesses of all sizes come to EDM Automation...
- Top-Ranked Nationally in best practices and client service
- 24/7/365 live help-desk
- Service-level agreements
- Full spectrum solutions
- Local and national onsite coverage
- No Long-term Contracts and a 100% Happiness Guarantee
EDM Automation is a local company with a national presence and our years of experience in labor saving document and information technologies provide a new dimension to IT support and services. Our insights can change the way you do business, save you money and help you retain customers, just ask our biggest fans- our clients (references available upon request).
We use a proven combination of tools and automation to proactively improve and safeguard your IT environment. This includes our award winning security and backup solutions, our "anytime" help-desk and our remote monitoring and management tools.
Qualified Technicians and Staff
Our team of more than 20 boots-on-the-ground and remote help-desk professionals are highly trained, experienced and they were all were hand-picked to serve our clients at the highest level. You can expect fast service both onsite and remotely.
Affordable IT Services & Support Packages
Whether you’re a small business that wants a well run, fast computer network or an IT Director that needs some competent outsourcing alternatives, EDM Automation offers best-of-breed solutions for designing, installing, optimizing securing and managing your network and IT environment.
We want to be your technology partner for a long time so we are committed to providing the best solutions at the best prices and we back that up with a 100% satisfaction guarantee.
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Member, Better Business Bureau
EDM Automation is proud to be an A+ rated accredited business with the Better Business Bureau of Southeastern Virginia.
After several months of failed promises and nickel and diming us for everything, we hired the team at EDM Automation. It has proven to be a very good decision - I cannot say enough good things, what a difference!
EDM Automation brings a very affordable and efficient way to manage our large and growing organization. We interviewed several IT vendors and chose EDM Automation, it has proven to be a good decision.
It’s so nice to know that my entire network is handled so I can focus on running my business. I’ve worked with a number of other computer consultants in the past and no one can touch EDM's level of service or expertise.
Can't say enough good things about EDM Automation, we never have problems and it allows us to operate at full speed, which is important in the healthcare environment.
We have been fortunate to find and use EDM Automation. They have provided full support and great expertise that has been a great value to our business.
Wonderful people here! They listen to you, and are genuinely concerned about providing you the best IT support possible! I would recommend them to everyone!
The costs of outstanding IT support and solutions is very reasonable and I have always been impressed with the results. The fully technically qualified team at EDM are professional, friendly and trustworthy.
Lee Nelson and his team at EDM Automation are great, they make you feel important and they take the time to listen, which most IT vendors don't do. I highly recomend them to anyone.
We had several instances where we almost lost all of our data due to floods and mistakes, it could have been devastating but EDM Automation had our backs and we reovered quickly